Frequently Asked Questions

We are committed to answering all of your auto loan questions.

At BCI, we’re here to get your questions answered in order to best serve your needs.  Below you’ll find a list of frequently asked questions from auto dealerships and our consumers.

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Most often asked about BCI Financial Corporation:

1) How is BCI licensed?

BCI Financial is a division of Ion Bank and  licensed through the Department of Banking.

2) Where does BCI do business?

BCI lends throughout Connecticut, Massachusetts, Vermont, Rhode Island, New Hampshire, New Jersey and Maine.

3) What organizations does BCI belong to?

BCI is a member of the Better Business Bureau (BBB), Connecticut Community Bankers Association (CCBA), The Connecticut Auto Retailers Associations (CARA), The Connecticut Bankers Association (CBA) and the Cheshire Chamber of Commerce.

Most often asked about our Auto Loan Programs and Services:

1) Does BCI take loan payments online?

Yes. One time and recurring monthly payments are accepted through our website.

Online Payments made before 7:00 pm EST, Monday-Friday (except Federal holidays) will post to your account on the following business day.  Payments received after 7:00 pm EST, Monday-Friday (except Federal holidays) will post to your account two business days later.

Payments made over the weekend will post on the second business day of the following week.

2) Does BCI offer FREE payments programs?

Yes.  There are a number of ways to make payments at BCI that are free of charge:

a) Monthly Coupons – these are mailed to you when the loan is first booked on our system. Include one with your monthly payment sent via the US mail to BCI Financial Corporation, P.O. Box 876, Cheshire, CT 06410

b) BCI’s automatic payment program – make your payment from an authorized checking account for no fee payments.

c) Through our website  one time and recurring monthly payments can be made through our online customer portal.

c) Pay directly from your banks online payment service.  Please allow 3-5 business days for the payment to arrive and post to your account.

3) Can I refinance my existing car loan through BCI?

BCI does not refinance our own loans at this time.

4) What dealerships does BCI work with?

We work with 300+ dealers throughout the Northeast US who sell new and used,  foreign and domestic vehicles. Contact us to find out more on the dealerships in your neighborhood.

5) Can I get information on my existing automobile loan online?

Yes.  You can access your loan information 24 hours a day by registering through our website.

If you still have questions, or need additional information about our services, contact us today.